Returns & Refunds
At Formula Warehouse we like to make your online shopping experience as pleasant and simple as possible, so our shipping methods and policies have been designed to get your order to you both quickly and efficiently.
Goods ordered within Australia by 10pm will be dispatched the next business day, unless otherwise stated. In most cases goods shipped domestically within Australia will be received within 5-7 business days of shipping.
Shipping delivery timeframes begin once your order has been verified and approved. Orders paid for via Credit Card will need to verify a three-digit code that appears on your bank statement before the order is shipped and the estimated timeframe begins. Orders paid for via Direct Deposit will need to have the funds cleared in our account before the order is shipped and the estimated timeframe begins. Any order with a total over $500AUD will need to be verified with an image of your Personal Identification Card and an image of the front of your Credit Card – regardless of the payment method used.
All orders sent by Formula Warehouse Online Store will be sent through the Sendle Courier Network. You will be notified via email on the status of your order through Sendle.com.au. This will be sent to you at the time of dispatch, to the email address you have listed with us.
We will also notify you of updates to your order via the email address you have listed with us.
If for some reason your parcel does not arrive within a reasonable time frame please contact us at firstname.lastname@example.org
Shipping costs for Goods delivered within Australia will be dependant on location and will be displayed at the Checkout page.
Formula Warehouse Online store has a minimum order value of $18.50.
Orders placed via Formula Warehouse Online Store will be honoured with products with an expiry date of at least four months, unless otherwise stated in the product description. It is recommended that you read the product description for goods placed on promotion, or advertised at a special rate, closely to avoid disappointment.
Your privacy and security is important to us. The Formula Warehouse Online Store provides a secure session within our shopping ‘Checkout’. You will notice a padlock icon on the base of your browser when you enter through to the ‘Checkout’. This indicates that all information entered in the session is secure.
When you click the ‘Place Order’ button, we send the credit transaction directly to the bank. We do not transfer those details to others for their commercial use. Unlike giving credit card details over the phone, our online system automatically encrypts all your details using the latest SSL V3 128 bit encryption standard.
We accept Visa, AMEX, Pay Pal and Mastercard.
Formula Warehouse would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases. So if for any reason the goods are not what you ordered, damaged, not the right quantity, or you are not happy with the quality of the goods you have purchased, please contact us on Freecall Australia 1800 876 883 or email us at email@example.com to notify us of the problem.
Formula Warehouse on-line store supplies product for the domestic Australian market. Please contact us for details of product availability in other countries.